Seize’s providers disrupted in S’pore, SEA; clients complain app points

By | November 16, 2021

Customers on Singapore’s superapp Seize confronted some technical difficulties whereas utilizing its providers immediately (Nov 16).

The technical points occurred to customers in markets together with Singapore, Malaysia, and the Philippines.

When Vulcan Put up tried to order meals through the app at 4.53pm, some promotional auto-deductable rebates like ‘Tea Time Free Supply’ was not relevant at checkout.

Picture Credit score: Vulcan Put up, Angela Teng

The author had to make use of her personal vouchers which had been relevant at checkout. She was in a position to buy, order her meals, and monitor her rider whereas delivering the meals.

There have been nevertheless, some lacking parts on the app’s fundamental web page, together with the providers and promotions that normally advertises new options.

After we navigated the app, some components together with My Exercise was nonetheless down. With the phrases “Oops, one thing went fallacious” proven on the display screen.

Picture Credit score: Vulcan Put up, Angela Teng

Seize had mentioned in a press release in response to questions from Bloomberg at 10am this morning: “We’re at present experiencing a service disruption…Our groups are working onerous to repair this and we are going to present updates as they turn into accessible. We apologize for the inconvenience.”

It seems that the providers are nonetheless not utterly up but, once we checked in by night time.

Seize customers took to social media to put up their dissatisfaction

Some clients took to social media to make feedback in regards to the day-long service disruption. A Kevin Lau posted that he couldn’t be picked up at his location.

Picture Credit score: Twitter, Kevin Lau

Whereas a person Lowyat.NET from Malaysia shared that the service was down within the nation at round midday time immediately.

Picture Credit score: Twitter, Lowyat.web

The ride-hailing big operates in additional than 400 cities in eight international locations in Southeast Asia. Its providers embody ride-hailing, supply, and digital monetary providers.

SPAC deal set to finish by finish of 2021

Seize is ready to checklist on the general public market through a Particular Objective Acquisition Firm (SPAC) framework with Altimeter Development at a deal price about US$40 billion. The deal is predicted to finish by the tip of this 12 months.

The startup’s co-founder and CEO Anthony Tan made the information earlier this 12 months when his household was mentioned to have purchased a Good Class Bungalow close to Holland Village for S$40 million.

Featured Picture Credit score: Vulcan Put up, Angela Teng, The Myanmar Instances

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